Naturrel does not guarantee the accuracy or exact timing of refunds reaching the User's card or bank account. We strive to process refunds promptly, but the actual timeline may vary based on factors such as banking institutions and payment gateways.
Return and Exchange:
- Product Inspection: We encourage you to inspect your Naturrel products upon delivery to ensure they meet your expectations. If you find any issues with the product, please contact our customer support team within 7 days of receipt.
- Damaged or Incorrect Products: In the rare event that you receive damaged or incorrect products, we will gladly replace them at no extra cost. To initiate the return process, please get in touch with our customer support team, providing clear images of the issue.
- Unopened and Unused Products: If you wish to return unopened and unused products for any reason, please contact us within 15 days of receiving your order. Once the return is approved, you may ship the product back to us, and we will process your refund.
- Processing Time: Refunds will be processed within a reasonable time after the returned products are received and inspected.
- Original Payment Method: Refunds will be issued to the original payment method used during the purchase.
Conditions for Refunds:
- Products must be unused and in their original packaging.
- Returns must be initiated within the specified time frames.
- The reason for return must be valid, such as receiving damaged or incorrect products.
- For reasons of hygiene and safety, we cannot accept returns or refunds for opened or consumed products.
We routinely review our Cancellation, Returns, and Refunds Policy to ensure it remains current and accurate. We reserve the right to make changes or updates to this policy without prior notification. Any such changes will become effective immediately upon being posted on our website.
If you have any inquiries or require assistance, please don't hesitate to contact us at firstname.lastname@example.org We are committed to addressing your concerns on a case-by-case basis and ensuring your satisfaction.